Privacy policy.

Who we are

Veloe is a frozen yogurt and specialty coffee bar at Portside Wharf, Hamilton, Brisbane. It is operated by Golden Swirl Pty Ltd, Portside Wharf, Hamilton QLD 4007. Contact us at hello@veloe.com.au.

What we collect and how

When you join our opening list at veloe.com.au, we collect:

• Your email address — required to join the list.
• Your first name — if you choose to give it.
• Your consent choices — whether you ticked the email marketing box and the version of the wording you saw.
• Your redemption code — a unique code (e.g. VEL-7K3Q) generated in your browser and sent with your sign-up so you can claim the opening offer at the counter.
• Your source page — how you arrived (for example, from a poster scan or Instagram), so we can understand what is working.

We collect this information through the sign-up form on our website. We do not use cookies, trackers or analytics scripts. We save your code in your own browser so it is there if you come back. It is not used to track you. To catch typos, we check that your email's domain (the part after the @) can receive email. We don't check or store anything else during that step.

Why we collect it

We use your information to:

• Hold your place on our opening list and let you claim the complimentary gold-leaf offer at the counter.
• Send you opening news and offers by email — only if you ticked the email box.

We do not use your information for any other purpose without asking you first.

Who holds it — overseas disclosure

Your information is stored by Netlify, Inc., a website hosting service based in the United States of America. Netlify processes and stores form submissions on servers in the USA. By joining the list, you consent to your information being held overseas. We have taken reasonable steps to ensure Netlify protects your information consistently with Australian privacy law.

How long we keep it

We keep your information until you unsubscribe or ask us to delete it, or 24 months after the opening offer ends, whichever comes first.

We never sell your information

We do not sell, trade or give your personal information to any third party for their own marketing purposes, ever.

Unsubscribes

Every marketing email we send includes an unsubscribe link. You can also ask us to unsubscribe you at any time by emailing hello@veloe.com.au. We will action every unsubscribe request within 5 working days.

Accessing, correcting or deleting your information

You have the right to ask us what information we hold about you, to correct anything that is wrong, or to have it deleted. Email us at hello@veloe.com.au and we will respond promptly.

Complaints

If you have a concern about how we have handled your information, please contact us at hello@veloe.com.au and we will work to resolve it. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

If we make a material change to this policy, we will update the effective date above. The current version is always at veloe.com.au/privacy/.